What kind of repair work is done?
Maintain and service CNC Machine Tools.
Provide repair services for CNC Control, PLC, AC, DC drives,
DCS, &
Other Instrumentation repairs.
What is the procedure for repairing the PCB & Card Set ?
Generally, the faulty card is detected and sent by the
client's maintenance engineers. When we receive the cards,
we submit the quotation with our preliminary inspection report.
Once the quotation is accepted and confirmed through a
Purchase Order, the repairs start and are normally completed
within a one weeks span. After repairs, the card is sent back to
the client or we depute an engineer to go along for testing the
card on-site.
Are any kind of warranties provided on the repairs done?
We also offer a three-month standard warranty for our repairs
& extended 6 month special warranty (Terms & conditions as apply).
What is the procedure and mode of payment?
Once the card is successfully tested on the machine / equipment, we send the invoice for our payment.
What kind of annual maintainence contract is provided?
We offer an annual maintenance contract (AMC) for CNC Machines only. The A.M.C if offered, is for one year and covers
the electronic components of the machines. As per Standard Terms & Conditions, the AMC covers twelve visits out of
which two to three visits are utilized for preventive maintenance.
What are the terms of payment?
Payment terms 50% at the time of signing the contract and 50% after six month.
What kind of turnkey jobs are taken up?
We take on the retrofitting of machine tools. The retrofitted CNC Machine tool is replaced with New controls (i.e.,
FANUC, SIEMENS, FAGOR ELPRO, KIRLOSKAR, and etc) as per the requirement and acceptance of the client. We design the
complete wiring and write the PLC Program. We also take up these types of jobs for various other Automation lines. For
example, sheet forming and bending process line where the complete line is run by PLC. Also, we develop systems and
cards as a sustitute for imported equipment or for obsolete system where availability of spare parts is a problem.
How do I initiate a repair order?
Simply send the equipment to our office with your return contact information (i.e., company name, contact name,
phone number, fax number, and return shipping address). Please pack everything properly and indicate minimum cost to
avoid any octroi duty. Please provide a description of the problem in as much detail as possible. We will contact you via
fax or e-mail with quotes and any other information requests.
Is there any cost involved with the estimate?
There is never a charge for quotes and evaluations.
How much will my repair cost?
Many items are listed in the published "Repair & Services Catalog". However, all repairs are quoted before any costs are
incurred. Charges are targeted at 25-40% of replacement costs.
How long will the repair take?
Normal repair time is ten (10) business days after approval of quote. "Emergency Breakdown" service is offered at a 25%
premium. These repairs are to be shipped within seventy-two (72) hours after approval of the quote. "Rush" service is
also available for a ten (10)% premium; this means that the repair is immediately put in front of all other repairs and will
be shipped ASAP (usually within four (4) business days). Obtaining parts is the key with all repairs. Sometimes the lead
times on receiving parts are longer than the scheduled delivery times. We will always expedite parts and attempt to
have "Overnight" delivery. This is not always possible, thus delaying deliveries. "Late Delivery" notices are sent as soon as
we detect the possibility of not meeting the targeted dates.
Do you ship express delivery?
Rush, Hot Shot, and larger freight items can be arranged and billed at actual costs to the customer.
Can I get a report on my repair?
Simply contact the quoting Repair Depot.
What company's products do you repair?
Almost all manufacturers’ industrial electronic equipment - Reliance, Baldor, GE Fanuc, Modicon, Telemechanique,
Siemens, Westinghouse, Texas Instruments, Foxboro, Rosemount, etc. The types of components we repair are power
supplies, AC & DC variable speed drives, level detection, flow detection, gas chromatography, safety and light sensors,
and much more. If it is an electronic based control (has circuit boards in it) we fix it.
How many repairs do you do a year?
How many years have you been doing repairs?
Can you really repair ANY electronic component?
Our "Unable to Repair" percentage is less than 2%. There are, of course, some things that we are not capable of
repairing. However, we will, and have been able to, perform repairs on most manufacturers’ industrial electronic
equipment. Our personnel perform 85-90% of the repairs. Some times repairs are delayed due to non-availability or
problems in sourcing certain components.
Do you offer warranty on repairs?
Yes, we offer a general 3-month warranty from the date of installation. We also provide an extended 6-month warranty
for certain products and requirements. Please refer to our formal warranty policy.
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